Privacy Policy

Who we are

CVG Family Law is a solicitors’ firm authorised and regulated by the Solicitors Regulation Authority (SRA). Our registered address is 89 High St, Tunbridge Wells, Kent, TN1 1YG. For the purposes of data protection law, we are the “data controller” of the information you provide to us.

For any data protection enquiries, please contact us at office@cvgfamilylaw.com or 07984 782 713.

Information we collect

We collect personal information that you provide when you contact us, instruct us, or use this website. This may include:

• Your name, contact details, and date of birth
• Information about your family, finances, and case
• Identification and proof-of-address documents (when you instruct us, to meet our anti-money-laundering obligations)
• Sensitive personal information, including information about abuse, health, children, or safeguarding, where this is relevant to your case
• Information about your use of this website, including IP address and browser type

How we use your information

We use your information to:

• Respond to your enquiry and provide legal advice
• Carry out the legal work you instruct us to do
• Comply with our regulatory obligations (including identity checks and anti-money-laundering)
• Manage our relationship with you and keep our records
• Improve our website and the services we offer

We rely on the following lawful bases for processing your information: performance of a contract (when we act for you), compliance with a legal obligation, our legitimate interests (such as running our business), and your consent (for example, when you opt in to marketing). Where we process sensitive personal information, we do so on the basis that it is necessary for the establishment, exercise, or defence of legal claims.

Who we share it with

We will only share your information where necessary to act for you or where required by law. This may include barristers, the courts, expert witnesses, mediators, identity-verification providers, and our regulators. We do not sell your information to any third party.

How long we keep your information

We keep client files for a minimum of six years after the matter closes, in line with SRA guidance and our professional indemnity insurance requirements. We may keep some records for longer where there is an ongoing or potential legal need.

Your rights

Under UK GDPR you have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to our processing, and to data portability. To exercise any of these rights, please contact us using the details above.

If you are not satisfied with how we handle your information, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website uses only essential cookies needed for it to function. We do not use tracking or advertising cookies. If this changes in future, we will update this policy and ask for your consent where required.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page. If we make significant changes, we will let our clients know directly.